At Parsons, I've developed a research-driven approach to design thinking—bridging strategic frameworks, human-centered methods, and interdisciplinary collaboration. My work has spanned service design, systems thinking, speculative design, strategic foresight, and AI integration—with an emphasis on designing the process itself, tailoring methodologies to fit each challenge.
I've also pursued specialization at Central Saint Martins in London—creative direction, trend forecasting, and digital visual culture. My foundation in business, marketing, and communications was developed at Drake University.
—Frameworks, Processes, Methods
—Design Research
—Service/Experience Design
—Systems Thinking —Speculative Design & Foresight
—Workshop Facilitation
—Sustainable Business Models
Consumer Financial Protection BureauSemester-long studio project for CFPB leaders, addressing financial literacy and retirement challenges
Citi VenturesStudio projects for Citi executives, producing design proposals for corporate initiatives
ParamountInnovation proposals incl. metaverse opportunities
Applying human-centered design processes—research, synthesis, prototyping, and testing—to address complex business and social challenges. Trained in ethnographic research, journey and empathy mapping, ideation, co-creation, and implementation.
Service & Experience Design
Creating user-centered experiences across digital, physical, and operational touchpoints. Journey mapping, service blueprinting, and engagement strategies to identify pain points and develop solutions.
Workshop facilitation, interdisciplinary collaboration, and embedding design thinking into organizations. Fostering cultures of experimentation and trust.
Designing Strategy
Integrating systems thinking with business strategy—org design, business model innovation, and transformation roadmaps using frameworks like business model canvas and value proposition design. Grounded in IDEO methodology.
Speculative design, scenario planning, and strategic foresight to explore alternative futures. Trend forecasting and cross-industry pattern recognition to anticipate shifts and inform strategy.
AI x Design Thinking
Exploring AI's role in design thinking, research synthesis, and creative problem-solving—how it enhances ideation, prototyping, and decision-making at scale.